Trying to get driver's license certifications for her children in Pennsylvania was an "unbelievable" experience for Beth Beans Gilbert, vice president of Fred Beans Automotive Group.
Road tests in Pennsylvania must be taken through the state's Department of Transportation or an approved third-party business. Gilbert described signing up for the test through PennDOT as a "terrible process" where she had to often wake up in the middle of the night to attempt to schedule an appointment through the online system.
It felt like a lottery system, Gilbert said, as the number of new drivers eager for a test outnumbered the available test spots. People often pay driving instructors to navigate the system for them to secure an appointment, she said.
Then Gilbert learned of Jason Fidishun, CEO of John's Driving School — one of the small number of businesses allowed to administer driving skills exams in the state — and sought his help for her children.